An automotive dealership network in the UAE faced challenges in managing high inquiry volumes, test-drive requests, and after-sales service calls. Their call center was overloaded, customers experienced delays, and the sales team was spending too much time on unqualified leads instead of focusing on conversions.
We implemented a smart AI-powered customer engagement solution using Chatbots, Voicebots, and Telecalling Automation, helping them scale their operations and deliver faster customer support.
- Over 60% of inbound calls and inquiries went unanswered during peak hours.
- Manual telecalling teams were overwhelmed with repetitive follow-ups.
- High cost of maintaining a large call center team.
- Lost opportunities due to delayed responses to potential buyers.
- AI Chatbot: Integrated with the dealership’s website and WhatsApp, answering FAQs, sharing car specifications, financing options, and booking test drives instantly.
- AI Voicebot: Automated inbound and outbound calls for test-drive confirmations, service reminders, and lead qualification. Handled conversations in both English and Arabic to match the local market.
- AI Telecalling Automation: Conducted initial calls to new inquiries, captured intent, and forwarded only qualified leads to the sales team for closure.
- 65% reduction in unanswered customer inquiries.
- 50% cost savings on telecalling operations.
- 3x improvement in lead qualification rate.
- 24/7 availability, boosting customer satisfaction and trust.
- Sales teams spent more time on high-value prospects, improving conversions.
By leveraging AI Chatbots, Voicebots, and Telecalling Automation, automotive dealerships can:
- Engage customers instantly across multiple channels.
- Streamline lead qualification and reduce manpower costs.
- Drive higher sales conversions while delivering a premium buying experience.
2nd Floor , Pyramid Center, Oud metha, Dubai, United Arab Emirates